At FREITAG, you can get anything from recycled tarp bags to compostable clothes – but the one thing you won’t get from us is marketing cookies. On top of that, we try very, very hard to know as little about you as possible and to bug you as little as possible, while still offering you a great online shopping experience, for which we need to keep as little data as possible.
We really are pretty open and honest
We, meaning FREITAG lab ag, only record personal data that you have given us voluntarily, and we don’t use trackers or cookies for marketing purposes. (A cookie is a small text file that a website stores on your hard drive. Cookies on our websites are generally only used for the purpose of anonymous, statistical analysis and to improve the user experience. We do not use them to collect your personal data. You are also welcome to surf or even purchase in private mode or with cookies deactivated in your browser.) We call your profile your “customer account”, and this is where you can see the information that we have about you. If you have also subscribed to our newsletter or you are a Facebook F-riend, or if we know each other on Instagram, or if you are in regular contact with our customer service team, or if you’re some kind of VIP and we have you on one of our invitation lists, then that’s great. You always have the option of deleting everything or unsubscribing.
We have to keep a bit of data
If you’ve ever bought anything from us in the online store, then our shop and order processing system will have registered a transaction and our dispatch system will have your delivery address. That obviously means we will have created and retained the corresponding documentation. However, your payment information is not stored in your customer account and you will have to enter it again for each purchase. And if you want to remain anonymous online, you can also buy without a customer account – as a guest, in other words.
We sometimes analyze data, but we never analyze you
Of course, we sometimes want to know and check how many people open our newsletter, which content is clicked and how often, how many people view and click on our Facebook posts, and how many of the people who browse our website actually end up buying something. But we don’t know exactly who they are or whether you’re one of them – and we’re not actually interested. On the other hand, you may be logged by someone else when you surf our site. That will depend on your browser settings. Like we said, you can also shop online in “private mode” and without a customer account. Your data is pretty safe...The small amount of personal data that we do keep, we protect with all our might and with state-of-the-art systems that are regularly maintained with security patches and updates. We will never sell your data, and it goes without saying that we will only share it if absolutely necessary. This includes giving it to the postal staff or the UPS courier, who will need to know where to take your order, of course.
You want out?
You can, of course, delete your customer account at any time, just like you can unsubscribe from our newsletter if you don’t feel like reading it any more. If you are registered in our contact database but you want out – no problem. And if you like, we will also delete any emails that we might have sent to you or received from you in the past for whatever reason. But that would be a shame.
If you want to do this anyway, or you have any other questions or concerns, simply get in touch with our data protection guy by email: email@example.com.
The FREITAG Data Protection Officer
P.S. Oh, and if we’ve ever spoken on the phone, there’s nothing we can do – because you can’t delete memories and we didn’t keep any recordings!
FREITAG Online Shop - Terms & Conditions
§ 1 – General
(1) The following terms and conditions shall govern the sale by FREITAG lab. AG (named “us”) and the buyer (named “you”). Any terms and conditions that you propose or object to are subject to our written consent. By placing an order with us, it is deemed that you have read, understood and agreed to our Terms and Conditions. If you are unhappy with any aspect of our terms and conditions, please contact us before placing an order.
(2) We reserve the right to add, delete or amend these Terms and Conditions without prior written notice at any time, at our sole discretion.
§ 2 – Contract
(1) Orders are only possible via the FREITAG website. As soon as you have filled in the order form and confirmed your order with the "buy now" button, a contract between you and us is established in accordance with the conditions below (Prices, Shipping etc.) without a separate fulfilment confirmation from us.
(2) The placed order and chosen conditions are representative for the delivery of our products. The prices and conditions shown at the time you placed the order and confirmed with “BUY” apply.
(3) The order volume is limited to maximum 5 products per order . We reserve the right to refuse or cancel orders beyond this volume. You get a separate notice about the exercise of this right.
(4) You acknowledge ordering the products for your private non-commercial use. Distributing the acquired products for a commercial purpose is prohibited. Please notice that we will claim our according trademark rights. If you wish to place an order of a higher volume or for commercial distribution, please contact us for an individual order (firstname.lastname@example.org). In case of non-information, high volume orders or high rates of orders in short term, we reserve the right to refuse or cancel your order.
(5) The order volume for limited- and special editions is limited to maximum 1 product per user. We reserve the right to refuse or cancel orders beyond this volume. You get a separate notice about the exercise of this right.
§ 3 – Color of Products
(1) Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate. If you should have a problem, question or concern, please contact us immediately at +41 43 210 32 52 or email@example.com.
(2) Furthermore please note that our products are made of recycled material. Some corresponding inequalities of material and colour are possible.
§ 4 – Prices and Payment
(1) Prices are listed in Swiss francs, euros, US dollars, Japanese yen, Korean won, British pound or Singapore Dollars. The currency used for an order depends on the country to which the order is to be delivered.
(2) Orders that are delivered to Switzerland or Liechtenstein are calculated in Swiss francs. Orders delivered to the USA are calculated in US dollars. Orders delivered to Japan are calculated in Japanese yen. Orders delivered to UK are calculated in British pounds. Orders delivered to South Korea are calculated in South Korean won. Orders delivered to Singapore are calculated in Singapore Dollar. Orders that are delivered to a country other than the countries and regions listed here are calculated in Swiss francs.
(3) Accepted methods of payment are Visa, MasterCard, American Express, JCB, SOFORT (EUR) and Paypal. European customers may pay via prepayment (bank transfer) and Swiss customers may also pay with Postcard.
(4) The total cost of your items ordered plus shipping fees as displayed on the web will be billed to your credit card.
(5) If the shipping address is located outside of one of the countries or regions listed under point (2), you will be charged the country’s applicable import duty and sales tax.
§ 5 – Delivery
The following delivery times are valid without obligation for the regions listed below (working days Monday–Friday):
Switzerland: 2-4 days
Europe: 5-8 days
Japan, Singapur, South Korea & US: 4-6 days
All other countries: 12-17 days
The shipping price depends on the country and will be displayed in the checkout process Step 2.
Delivery within the EU, Japan, South Korea, Singapur, UK & US:
No additional costs will be charged. Sales tax is already included in the sale price.
For deliveries to any country not listed above, duty, sales tax and import taxes will be charged. These must be paid by the recipient upon delivery of the order.
Method of Delivery
The delivery service listed below applies for the following regions:
Europe, Japan, South Korea & US (no P.O. boxes or parcel pick-up stations): UPS
Switzerland & all other countries: Swiss Post
Tracking: Swiss Post: http://www.post.ch
We will be glad to answer any further questions you might have, from Monday to Friday at firstname.lastname@example.org.
§ 6 – Your rights of Return
(1) We gladly accept returns for any reason within 30 days from shipping date. Shipping charges are not reimbursed.
(2) We will control all returned products. All goods must be returned in perfect condition without signs of usage. You have to pay the postal fees for this kind of return. We will dismiss the returned product if:
- The product shows signs of visible use
- The product is damaged as a result of return transport
We reimburse your payment (Duties, taxes and other expenses excluded). In case of return, you will be charged for all shipping charges. Customers from Germany can send returns to our store in Hamburg.
The refund of the sale price will be carried out in the same manner as the original payment was made. If you used the pre-payment method to order, we would ask you to please include your banking details.
(3) If the product is in any way faulty or does not conform to the order placed, we will gladly refund the purchase price paid, the return shipping cost; any customs, duties and goods taxes (upon proof of payment i.e. a receipt), plus the original shipping costs. Likewise, no good will be taken back if it shows signs of damage or interference, such as
- Natural wear and tear
- Events out of our control e.g. natural disasters
- Signs of improper use
- Interference by the customer or a third person
- Extreme use or extreme influence by the customer
(4) No cost will be covered should the product/s go missing during the return shipping. We advise you to send all items back with a transport firm which provides a track & trace service.
§ 7 – Our right
If you supplied us with incorrect information about your creditworthiness we reserved the right to withdraw from the contract in whole or in part.
§ 8 – Reservation of proprietary rights
The goods shall remain our property until you have fully paid any and all debts as of the contracting date, including the current account balance if any.
§ 9 – Warranty
(1) In the case of a material defect in the product on our behalf, you have the right to choose a similar product in exchange, to withdraw from the contract or to request a price reduction within 12 months from the purchase date. All requests are to be confirmed by written correspondence with us.
(2) It is up to you to control the products either upon delivery and to notify us within the time period mentioned in § 9 (1). Failure to do so will result in a loss of your rights.
(3) Other claims for damages and indemnity are ruled by the provisions of Swiss law and we are only liable for gross negligence and intent. This includes our employees or other helping persons. Binding law terms (i.e. law of product liability) are not effected.
§ 10 – Secure Transactions
Secure Transactions - Our e-commerce system uses SSL (Secure Sockets Layer) - the industry standard for encryption technology used to create a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (i.e.: your credit card number) passed from you to FREITAG in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party. SSL technology is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers.
§ 11 – Copyrights
All rights of trademarks, designs, texts and all other products are under our sole copyright. This website is protected by copyright. Modifications, reproductions or any imitation or copy is forbidden.
§ 12 – Miscellaneous Terms
(1) For Customer in Switzerland: All terms and contracts under this agreement are governed by Swiss Law without regard to conflict of laws. UN purchasing law (CISG) is excluded. The designated court is Zurich, Switzerland.
(2) For other Customer: All terms and contracts under this agreement are governed by Swiss Law without regard to conflict of laws. UN purchasing law (CISG) is excluded. The designated court is Zurich, Switzerland, if it is allowed to choose a court of jurisdiction. This does not apply for compulsory law of the country in which the customer has its common residence.
(3) Should a provision of these general conditions of supply prove to be wholly or partly invalid, the parties to the contract shall jointly seek an arrangement having a legal and economic effect which will be as similar as possible to the invalid provision.
(4) iPad® / iPhone® / Mac® / Mac Air® is a trademark of Apple Inc., registered in the U.S. and other countries.
The Site is owned and operated by FREITAG lab. ag. All of the content featured or displayed on the Site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software ("Content"), is owned by FREITAG lab. ag. All elements of the Site including, but not limited to, the general design and the Content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with FREITAG lab. ag, no portion or element of the Site or its Content may be copied or retransmitted via any means and the Site, its Content and all related rights shall remain the exclusive property of the FREITAG lab. ag.